About us
We(also referred to as “we”, “us”, or “our”), Jackson-Ross London Limited is an appointed representative (807433) of Independent Broking Solutions Limited who are authorised and regulated by the Financial Conduct Authority. Its Financial Services registration number is 312026. Independent Broking Solutions Limited (IBS) are a registered company in England (Company no. 616849). Our registered address Unit 2 Kildegaard Business Park Easthorpe Road, Easthorpe, Colchester, Essex, England, CO5 9HE
The term ‘you’ or ”your” refers to the user or viewer of our website
The purpose of this notice
This Notice is designed to help you understand what kind of information wecollect in connection with ourproducts and services and how wewill process and use this information. In the course of providing you with products and services wewill collect and process information that is commonly known as personal data.
This Notice describes how wecollect, use, share, retain and safeguard personal data.
This Notice sets out your individual rights; we explain these later in the Notice but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.
What is personal data?
Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, their gender and contact details.
Personal data may contain information which is known as special categories of personal data. This may be information relating to an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to or sexual orientation.
Personal data may also contain data relating to criminal convictions and offences.
For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where we are legally required to comply with specific data processing requirements.
Personal data we collect
In order for us to arrange and administer insurancefor you, we will collect and process personal data about you. Wewill also collect your personal data where you request information about ourservices, customer events, promotions and campaigns.
Wemay also need to collect personal data relating to others in order to arrange and administer insurance. In most circumstances, you will provide uswith this information. Where you disclose the personal data of others, you must ensure you are entitled to do so.
You may provide uswith personal data when completing online quote or contact forms, when you contact usvia the telephone, when writing to usdirectly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.
Wewill share your personal data within ourfirm, group of companies, business and with business partners. This is normal practice within the insurance industry where it is necessary to share information in order to place, quantify and underwrite risks, to assess overall risk exposure and to process claims. It is also necessary to determine the premium payable and to administer ourbusiness.
Wealso share personal data with authorised third parties, this is necessary where weare required to do so by law, where weneed to administer ourbusiness, to quote for, source, place and administer your insurances to perform underwriting activities and to process claims. Some examples follow:
- Insurers;
- Underwriters;
- Premium finance providers;
- Credit reference agencies;
- Debt recovery agencies;
- Claims handling companies;
- Loss adjusters;
- Insurance brokers;
- Reinsurers;
Wewill collect your personal data when you visit ourwebsite, where wewill collect your unique online electronic identifier; this is commonly known as an IP address.
Wewill also collect electronic personal data when you first visit ourwebsite where wewill place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating ourwebsite and when using features. For more information please see our Cookie Policy.
Wemay record your communications with uswhen contacting ourcustomer care, complaints and other customer focused functions.
Where wecollect data directly from you, weare considered to be the controller of that data i.e. weare the data controller. Where we use third parties to process your data, these parties are known as processors of your personal data. Where there are other parties involved in underwriting or administering your insurance they may also process your data in which circumstance wewill be a joint data controller of your personal data.
A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.
A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller.
As a provider of insurance services, wewill process the following categories of data:
- Personal data such as an individual’s name, address, date of birth, gender, contact details and details of historic claims
- Special categories of personal data such as health and details on historic claims resulting in injury (physical and physiological)
- Data relating to criminal convictions and offences such as details of driving offences or insurance fraud
If you object to the collection, sharing and use of your personal data, wemay be unable to provide you with ourproducts and services.
For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.
If you require more information about our insurance processes or further details on how wecollect personal data and with whom weshare data with, please contact ourdata privacy representative by e-mailing [email protected]
Why do we need your personal data?
Wewill use your personal data for the performance of our contract with you, to quote for and provide you with insurance products and services, to process claims and renewals, to administer your policy and ourbusiness, to respond to any requests from you about services weprovide and to process complaints. Wewill also use your personal data to manage your account, perform statistical analysis on the data wecollect, for financial planning and business forecasting purposes.
In purchasing ourproducts and services you should understand that you are forming a contract with us. If you contact usfor a quote or request details on the services weprovide, weconsider ourselves as having a legitimate business interest to provide you with further information about ourservices.
Wewillretain your personal data at the end of any contractual agreement for a period of sixyears. Where you have submitted a claim, we will retain your data for a period of six years,if it is a non-injury claim; where an individual has been injured (physical and physiological), we will retain your data for six years. Where you have requested a quote, wewill retain your personal data for six years,where you have contacted usfor details of ourservices and products, wewill retain your personal data for six years. Where you make a complaint we will retain the data for six years]. Where you or law enforcement agencies inform us about any active investigation or potential criminal prosecution, we will comply with legal requirements when retaining this data.
The retaining of data is necessary where required for contractual, legal or regulatory purposes or for our legitimate business interestsfor statistical analysis (profiling) and product development and marketing purposes.
Sometimes wemay need to retain your data for longer, for example if weare representing you or defending ourselves in a legal dispute or as required by law or where evidence exists that a future claim may occur.
Please contact ourdata privacy representative if you object to the use of, or you have any questions relating to the use of, your data, the retention of your personal data, automated decision making services/tools and techniques.
Your rights
Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.
These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:
- The right to be informedabout the personal data being processed;
- The right of accessto your personal data;
- The right to objectto the processing of your personal data;
- The right to restrictthe processing of your personal data;
- The right to rectification of your personal data;
- The right to erasure of your personal data;
- The right to data portability(to receive an electronic copy of your personal data);
- Rights relating to automated decision making including profiling.
Individuals can exercise their Individual Rights at any time. As mandated by law wewill not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, weare entitled to charge a reasonable administration fee.
In exercising your Individual Rights, you should understand that in some situations wemay be unable to fully meet your request, for example if you make a request for usto delete all your personal data, wemay be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.
You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.
The flow of data within the insurance sector is complex and weask you to keep this in mind when exercising your ‘rights of access’ to your information. Where wemay be reliant on other organisations to help satisfy your request this may impact on timescales.
If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact ourdata protection officer by e-mailing [email protected].
to 150 Minories Suite 609 London EC3M 1LS
Protecting your data
We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data within our firm, group of companies, business, and authorised third parties.
Data Protection Officer
To comply with our legal obligations and to ensure data privacy and protection has appropriate focus within our organisation we have a Data Protection Officer who reports to our senior management team. The Data Protection Officer’s contact details are as follows:
Jonathan Sprules
Suite 610 150 Minories London EC3M 1LS
Complaints
If you are dissatisfied with any aspect of the way in which we process your personal data please contact data protection officer/data privacy representative You alsohave the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office(ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.
How to contact us
If you have any questions regarding this Notice, the use of your data or your Individual Rights please contact ourData Protection Officer. Contact details are as follows:
Jonathan Sprules
Suite 610 150 Minories London EC3M 1LS
020 7347 5685